The person in charge of managing the instance has confirmed that it’s working properly on his end. So what could be the issue?
Please use a network tracer to determine what wrong.
For example, open up your browsers inspector; got to the “network” panel, and then attempt to make a connection. That will provide a network trace regarding what’s happening over the wire.
Alternatively, execute:
curl -IL http://app-approovia-net:8890
/cc @Joshua
It’s working now. Thanks.